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Order Status
Q: What is the status of my order?
Q: Can my shipment be tracked?
A: Yes, your order can be tracked. (Orders being shipped to Canada do not have a tracking number provided.)
You can easily check the status of your order online at: http://www.tabletmall.com/orderstatus.asp
Shipping/Delivery
Q: When will my order arrive?
A: This will depend on a number of factors, including your Ship To location (proximity from Southern
California), product availability, and shipping method selection (First Class, Priority, Express, UPS Ground,
UPS 3 Day Select, UPS 2nd Day Air). Pending availability of all items in an order, orders are fulfilled within
1-2 business days and all orders are shipped via the United States Postal Service or UPS, depending on the
shipping method selected during the checkout process. You can easily check the status of your order online at:
http://www.tabletmall.com/orderstatus.asp. For more information
on our shipping options click here: http://www.tabletmall.com/shipping.asp.
| SHIPPING METHOD |
TRANSIT TIME |
| First Class Mail |
3-10 Business Days |
| Priority Mail |
2-4 Business Days |
| Express Mail |
1-2 Business Days |
| UPS Ground |
2-5 Business Days |
| UPS 3 Day Select |
2-3 Business Days |
| UPS 2nd Day Air |
1-2 Business Days |
Q: I have waited the specified delivery times and my order has still not arrived - what do I do?
A: First, be sure to check the status of your order and track your shipment online at: http://www.tabletmall.com/orderstatus.asp.
This data is pulled directly from the servers of the US Postal Service and
UPS. If it indicates that your order was delivered and you still do not have it, be sure to check with your local
postal carrier (or post office) and they should be able to assist you, for UPS packages you can contact UPS
by phone at 1-800-PICK-UPS. Be sure to provide the tracking information pulled from our site. If your order
does not state that it was delivered, please refer to the transit table. If the order exceeds time frame of delivery,
please contact us.
| SHIPPING METHOD |
TRANSIT TIME |
| First Class Mail |
3-10 Business Days |
| Priority Mail |
2-4 Business Days |
| Express Mail |
1-2 Business Days |
| UPS Ground |
2-5 Business Days |
| UPS 3 Day Select |
2-3 Business Days |
| UPS 2nd Day Air |
1-2 Business Days |
Q: Can orders be shipped via UPS, FedEx or other non-US Postal Service methods?
A: All orders are shipped via the US Postal Service or UPS. Other delivery methods are not available at this time.
Q: Do you ship internationally?
A: At this time, Tablet Mall only ships within the 50 United States, its territories, and Canada. (At this time,
shipments to Canada can only include accessories. We are currently unable to ship tablets to Canada.)
Orders to Canada are shipped using the United States Postal Service. We offer two shipping methods at this
time, First Class International Mail and Priority International Mail. First Class International Mail can take 10 -
21 business days for delivery and Priority International Mail can take 6 - 10 business days for delivery.
Q: I entered the wrong address - Can this be changed?
A: Unfortunately, due to our rapid fulfillment system it is very difficult to cancel/modify orders last-minute.
Please contact us with your correct address. If the order can be updated you will be notified that it has been
updated. If the order has been shipped we will wait for the package to be returned to us by the carrier at that
time your order will be shipped to the correct address.
Returns
Q: I would like to cancel my order - can I do this?
A: Unfortunately, due to our rapid fulfillment system it is very difficult to cancel/modify orders last-minute.
Upon receipt of your shipment, should you need to return the order, please review our complete return policy:
http://www.tabletmall.com/shipping.asp
Q: The item I received is defective - how can I get another unit?
A: Tablet Mall stands by the quality of every product listed on the site. Every product is quality-tested
and meets stringent ISO certification standards. If you believe the item you received is defective/incorrect,
immediately contact us, and we will either troubleshoot the matter or arrange for a re-shipment.
** Tablet/E-Reader Return Policy **
Q: The item is broken and/or has stopped working - what can I do?
A: Wireless Emporium stands by the quality of every product listed on the site. Every product is quality-tested
and meets stringent ISO certification standards and comes with a full 1-yr. replacement warranty, as well as a
90 day money back guarantee. To return any item please send an e-mail to returns@tabletmall.com in order to
receive an RMA number. All returns must be accompanied by a Wireless Emporium RMA number.
Be sure to include the following information:
- Order Number
- Date of original purchase
- Reason for request for RMA
- Your e-mail address
No returns, refunds or exchanges will be processed without an RMA number.
** Tablet/E-Reader Return Policy **
Q: I do not like the item(s) I received and would like a refund - how do I do this?
A: If it is within 3 months of the date of receipt of purchase you can return the unit for any reason for a full
refund MINUS SHIPPING. To return any item please send an e-mail to returns@tabletmall.com in order to
receive an RMA number. All returns must be accompanied by a Tablet Mall RMA number.
Be sure to include the following information:
- Order Number
- Date of original purchase
- Reason for request for RMA
- Your e-mail address
No returns, refunds or exchanges will be processed without an RMA number.
** Tablet/E-Reader Return Policy **
Q: I believe you sent me the wrong item - what do I do?
A: Many tablet accessories are cross-compatible (can be used with multiple tablet models). Manufacturers
design units in order to save costs in production. If you feel that you may have received the wrong product,
immediately contact us, and we will either troubleshoot the matter or arrange for a re-shipment.
Q: How long does it take to process my return/exchange/refund?
A: Upon receipt of the return shipment it typically takes between 7-10 days for processing. You will be
notified via email once your return refund or exchange has been processed. For status, contact us.
Other
Q: Why did my item arrive without any packaging?
A: All items we carry are factory-direct and are shipped without the "fancy" packaging that is priced into the
same products you find at your typical cell phone store or mass-market retailer. By being the manufacturer,
we eliminate a step in the supply-chain, selling direct to the customer.
Q: What type of warranty do we have on our products?
A: For tablet accessories, please use the following information:
All products come with an iron-clad FULL 1 Yr. WARRANTY. Our warranty does not cover abuse, neglect,
or improper installation of product, or acts of nature. PLEASE NOTE: Installation of any of our products is
at your own risk. Tablet Mall is not liable for any damages caused by our products. Damage(s) due to what
Tablet Mall deems customer negligence is not covered under this warranty.
For tablet and E-reader orders, please use the following information:
Tablets and E-readers do not have a warranty from Tablet Mall. However, the tablets/E-readers do come with
a manufacturer warranty, which is usually good for one year from purchase but can vary from manufacturer to
manufacturer.
Q: Do you offer price matching?
A: We are confident that Tablet Mall provides tremendous total value for your cell phone accessory
purchasing dollar. Our merchandising team shops the competition on a daily basis to ensure our pricing
is competitive, not to mention BETTER than other merchants. Thus, due to the volatility to the online
marketplace we are unable to offer price matching or guarantees.
Q: Do you accept Purchase Orders?
A: We do accept PO's and open-account status for those that qualify with minimum purchase requirements.
For complete details, please contact us.
Q: Do you accept personal checks or money orders?
A: We do not accept personal checks or money orders. For the safety of both us and our customers, all
transactions are processed through our Web site with a major credit card.
Q: Is your site secure?
A: The Tablet Mall Safe Shopping Guarantee protects you while you shop at Tablet Mall, so that you never
have to worry about credit card safety. We guarantee that every transaction you make at Tablet Mall will be
safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at
Tablet Mall. In the event of unauthorized use of your credit card, you must notify your credit card provider in
accordance with its reporting rules and procedures. Our Secure Sockets Layer (SSL) software is the industry
standard and among the best software available today for secure online commerce transactions. It encrypts
all of your personal information, including credit card number, name, and address, so that it cannot be read
as the information travels over the Internet. In addition to our encryption standards, your Tablet Mall account
information is password protected so that you and only you have access to this personal information. Please do
not disclose this password to anyone. Also, remember to close your browser window when your transaction
is complete as this will keep your account safe if you use your computer in a public place like an office or
library. Tablet Mall cannot be held responsible if you disclose your account password to other individuals.
Q: I am a retailer - do you offer wholesale pricing?
A: We do offer wholesale pricing to retailers. If you are interested, please contact us.
Q: Do you have a store or location where I can pick up my order?
A: Tablet Mall does not have a retail store or will call location where orders can be picked up. All orders are
placed by phone or through our website and shipped via USPS or UPS.
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